Professional Highlights:
- Telus International Europe: Learning and Development Manager
- AMOMA: Training Specialist
- Romconsult Training: Trainer
- AdVenture Advertising: Traffic & Procedures Manager
- 2Parale Afiliere – Leo Burnett Group: Manager Operatiuni
- ro – Manager Operatiuni Clienti
- VODAFONE Romania: Written Complaints Specialist
Training & Business expertise:
- 6 years experience in training delivery,
- 9 years+ experience in Customer Care & Loyalty for telecommunications consumer and business market
- 4 years+ experience in Customer Care middle&top management of Customer Operations: Customer Complaints, Call Centers, Loyalty, Telesales in online retail and e-commerce
- over 1000 participants, largest group: 50 people,
- over 50 coaching sessions
Training Curricula:
- Business soft skills
- Customer Experience curricula
- Management and Leadership curricula
Training delivered for:
- Telus International, AMOMA, Apa Nova, Garanti Bank, Libra BANK
- Selir – Galati, Servier Romania, 2Parale Afiliere – Leo Burnett Group
